This notice covers how Venture Website Design ("Venture," "we," "us," or "our") treats personal information that it collects and receives from its website (www.venturewebsitedesign.com), website hosting and design services, communication tools, mobile applications, app marketplace, ecommerce tools, and other services (collectively, the “Service”).
We are not in the business of selling personal information about you. We use information shared with us for running and improving our Service and in that capacity will operate as a data controller and, to the extent we process data, a data processor.
This notice tells you what information we collect, steps we take to protect and secure it, how we use and share information, and finally, how you can contact us with questions or concerns.
2. Information We Collect
(a) Personal Information. We collect personal information (e.g., name, email address, phone number, etc.) when you:
- register an account with us;
- contact our customer support services;
- sign-up as, or are invited to be, a member of a Hosting, SEO or Managed account user’s site;
- enter our promotions, contests, or sweepstakes;
- post content on a Venture website or blog; and
- sign-up to be an App Developer;
(b) Other User Information. When you access and use our Service, we automatically collect and store in log files your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, and other user information as part of our Service analytics (individually and collectively, “Automatically Collected Information”) to analyse trends in the aggregate and administer the Service. We use mobile application platform permissions when collecting other information from you. We do not link this automatically collected data to other information we collect about you.
(c) Billing Information. If you sign up for a Hosting, Standard, SEO or Managed Plan with us, or purchase another paid service, we will require your billing information to process the transaction. Billing information includes your name, address, telephone number, credit card details, PayPal email address, bank account details and other information necessary to process the transaction.
If using a credit card, we will retain the last 4 digits of your credit card number, credit card type, name, address, and some other billing information, so that you may identify that card used in the future. Venture does not store your full credit card number or Secure Security Code; this information is discarded after your transaction has been processed.
If your subscription is auto-renewing, our authorised payment processor will store your payment information on their secure payment gateway for as long as necessary to carry out the terms of your subscription.
All transactions are processed over an industry standard SSL/TLS connection, with a minimum of 128-bit encryption.
(e) Third Party Analytics Services. Some parts of our Service use third party analytic services to help us create a better user experience.
- Google. For the web, visit the Google Analytics opt-out page and install the add-on for your specific browser. For our mobile applications, you can opt-out using our “Privacy Opt-Out” settings within our applications.
- Google Tag Manager. You can opt-out of Google Tag Manager’s mobile service by using our “Privacy Opt-Out” settings within our applications.
(f) Do Not Track. We do not currently support Do Not Track or “DNT.” DNT is a preference you set in your web browser to tell visited websites you do not want to be tracked. You can enable or disable DNT through the preferences or settings of your web browser.
3. Legal Ability to Enter into Contracts
You are prohibited from creating or using a Venture account if you are not legally capable of entering into contracts, for example, if you are not the age of majority in your country or region.
4. Information Use, Sharing, Disclosure, and Retention
(a) Use. Venture uses information for providing products and services, identification and authentication, Service operation, analytics and improvements, support, contact (e.g., sending notifications related to use of the Service), research, and anonymous reporting. We may combine Automatically Collected Information with other information we collect about you to improve site functionality and the services we offer you, and for Service and internal marketing analytics. You may opt out by emailing email@example.com, but this will not affect emails or contact made to your organisation for invoices due, or information that is critical to your account specifically.
IP addresses, browser and session information may be used to:
- Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP.
- Estimate the total number of users from specific geographical regions using the Service.
- Help determine which users have access privileges to certain content, services, or resources that we offer.
- Monitor and prevent fraud and abuse.
Marketing Emails. When signing up for our Service, you may choose to agree to receive marketing communications from us. This will be clearly outlined when signing up for our service, filling out contact | service request forms by checking boxes outlining marketing preferences. Even when selecting to opt in, you may opt out of future marketing communications from Venture or any of our partner emails related to marketing, promotions, sweepstakes, contests, or newsletters by following the unsubscribe instructions included in the emails sent or by emailing firstname.lastname@example.org.
User Site Membership/Registration. When you register, or are invited to register, as a member of a website operated by one of our Hosting or Managed account users, we store and use your information solely to provide administrative services in support of our member feature (such as account set-up and password reset). Please contact the site operator directly to have your registration information removed.
Publicly Accessible Information. If you post personal information online that is accessible to the public, like blogs, you may receive unsolicited messages from other parties in return. Any information you provide in these areas may be read, collected, and used by others who access them. To have your personal information removed from our blog or community forum, please email email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Please note, standard domain registration shows your personal contact information in the public WHOIS database. You can shield your personal information from public view and help protect yourself against spam, fraud, identity theft, and more by purchasing Private Registration.
Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
(b) Sharing. Venture does not share personal information we learn about you from your use of the Service with others except as described in this notice.
Venture may share your personal information where it is necessary to complete a transaction, to operate or improve the Service, to detect fraud or compliance with export regulations, or to do something that you have asked us to do. We use other third parties such as payment processors to bill you for goods and services. These third parties are authorised to use your personal information only as necessary to provide these services to us and are prohibited from using your personal information for promotional purposes.
Unless we have your permission, we do not share, sell, rent, or trade personal information with third parties for their promotional purposes.
As we continue to develop our business, we may also buy or sell all or part of our business. In such transactions, personal information you have shared with us is generally one of the business assets that will be transferred. The transferred personal information will remain subject to the promises made in this privacy notice or subsequent notices to which you have consented. If Venture is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
(c) Disclosure. Venture may disclose personal information about you under the following circumstances:
- In certain situations, Venture may disclose personal data in response to lawful requests by public authorities, including but not limited to law enforcement requests. We may also disclose your personal information as required by law, such as to respond to court orders, or similar legal processes, to establish or exercise our legal rights or, defend against legal claims, or if in our judgment in such circumstances disclosure is required or appropriate.
(d) Retention. We will retain your information for as long as your account is active or as needed to provide you the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. 3rd Party Features, Services, and Apps
3rd Party Features, Services, and Apps may also support functions that require that you disclose certain personal information given your choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personal information and are only used for the purpose in which they were collected. 3rd Party Features, Services, and Apps that may collect sensitive information, such as financial information (credit card) to process purchases for products or services.
6. Links to 3rd Party Sites
7. Confidentiality and Security
We use physical, electronic, and procedural safeguards to protect personal information about you.
Data transmissions over the Internet are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems.
Your account information is password-protected. Additionally, your account's password is stored using a salted, variable work factor, one-way hash algorithm.
In certain areas, Venture uses industry-standard SSL-encryption to protect data transmissions (such as when entering credit card details). However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of a firewall or secure server software.
If Venture learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Service or providing personal information to us, you are consenting to Venture communicating with you electronically regarding security, privacy, and administrative issues related to your use of the Service. We may post a notice on our applicable web sites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable web sites. In these circumstances, we may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) submit a request to email@example.com.
If you post any comments or content on our Service, any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Service, as well as other parties. Venture is not responsible for any information you choose to submit in these forums and we cannot guarantee that other users have not made any copies of and/or will not use such information outside of the Service.
8. Changing your Preferences & Personal Information
You can access and edit your account information with Venture at any time by logging into your account. You can also contact us via our website, and we will respond as soon as possible, but at most within 30 days.
You can delete your applicable account by visiting the applicable account deletion page; however, some personal information, primarily your contact information, may remain in our records to the extent necessary to protect our legal interests or document compliance with regulatory requirements.
If your personal information changes, or if you no longer wish to use our Service, you may correct, update, or delete such information by making the change on your user account page, or by submitting a request via firstname.lastname@example.org.
9. Changes to this Privacy Notice
Venture reserves the right to revise, modify, or update this notice at any time. We will notify you about material changes in the way we treat personal information by sending a notice to the primary email address specified in your Venture account or by placing a prominent notice on our site.
10. Contacting Venture
If you have a privacy concern regarding Venture, or this notice, and if you cannot satisfactorily resolve it through the Service, you should complete a support request at http://www.venturewebsitedesign.com/contact.html, or you can write to us by email at email@example.com or by telephone on 0800 970 9165.